Infrastructure Maintenance, Operations & Support

Whether your environment is on premise, in the cloud or hybrid, 3Di’s specialization in Oracle, Microsoft and AWS make us the ideal partner  to provide world class maintenance, operations and support while you focus on your business processes. Infrastructure does not mean just the physical environment but the entire software and system stack including the middleware, SOA, identity management, databases and other application and system stacks.

3Di employs proven tools and methodologies to meet industry’s highest SLA levels. Maintenance, Operations & Support includes a number of services including:

  • Uptime, Performance & SecurityMonitoring
  • System Patching
  • System Upgrades
  • Product Service Request (SR) Management
  • Provisioning (Dev, QA, Prod, DR)
  • Bug Fixing (for systems/applications developed by 3Di)
  • Reporting, Planning and Advisory