Application Help Desk Management

3Di provides complete Level 1, 2 & 3 help desk management for Oracle, Microsoft and custom application help desk management.

Level 1 Support (Help Desk)

  • End-user support answering “how-to” questions
  • Issue ticket logging & resolution
  • Resolution of basic IT issues such as username/password issues
  • Assistance in navigating around application menus and features
  • Installation of application, verification of environment, software installation

Level 2 Support

  • Monitoring ticket log
  • Providing break/fix support
  • Providing technical support
  • Releasing patches to test, production environment

Level 3 Support

  • Application defect detection and root cause analysis
  • Minor enhancements and customization
  • Preventive maintenance
  • Following with 3rd party vendors, suppliers (e.g. Microsoft, Oracle) to resolve issues.